TERMS OF SERVICE WONDERCALL

1. Scope

These Terms of Service (Terms) govern the use of the AI-powered call agent platform WonderCall (Service), operated by:

By accessing or using the Service, you agree to these Terms.

2. Description of Services

WonderCall provides AI-driven communication tools, including:

• AI-powered inbound and outbound call agents
• Automated call handling and conversation management
• Call recording, transcription, and summaries
• Analytics and dashboards
• AI prompt configuration and optimization

We reserve the right to modify or improve the Service at any time.

3. Account Registration & Responsibility

To use the Service, you must:

• Provide accurate and complete information
• Keep your login credentials secure
• Be responsible for all activities under your account

You must immediately notify us of any unauthorized access.

4. Acceptable Use

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Conduct spam, robocalls, or unsolicited mass calling
• Harass, threaten, or deceive individuals
• Impersonate persons or misrepresent identity
• Conduct fraud, phishing, or illegal marketing
• Process sensitive data unlawfully

We reserve the right to suspend or terminate accounts for violations.

5. Call Compliance & Legal Responsibility

You are fully responsible for how you use the Service, including:

• Informing call participants about AI involvement
• Informing about call recording where required
• Obtaining legally required consent
• Complying with telecom, privacy, and marketing laws

WonderCall provides the technology only and does not assume responsibility for how calls are conducted.

6. AI-Specific Terms

• The Service uses artificial intelligence to generate responses
• AI outputs may be inaccurate, incomplete, or inappropriate
• You are responsible for reviewing and configuring AI behavior

We do not guarantee correctness or reliability of AI-generated content.

7. Payments, Subscriptions & Credits

• Access to the Service may require payment (subscription or usage-based)
• Payments are processed via third-party providers (e.g. Stripe)
• Prices may be updated at any time

Billing Rules:

• Charges are based on usage (e.g. call minutes, features)
• Payments are due immediately unless otherwise agreed
• Fees are non-refundable, unless required by law

Failure to pay may result in suspension of the Service.

8. Third-Party Services

The Service integrates third-party providers (e.g. telephony, payments, infrastructure).

We are not responsible for:

• Downtime
• Errors
• Failures of third-party services

9. User Data

• You retain ownership of all data you provide
• You grant us a worldwide, non-exclusive, royalty-free license to:

• Process data
• Store data
• Analyze data
• Improve the Service

This is limited strictly to operating and improving the Service.

10. Data Protection

Data processing is governed by our Privacy Policy.

You are responsible for ensuring lawful data collection and processing when using the Service.

11. Intellectual Property

All rights to:

• Software
• AI systems
• Platform design
• Branding

remain with WonderCall / BILIN GmbH.

You may not:

• Copy
• Reverse engineer
• Resell
• Modify

any part of the Service without permission.

12. Availability & Service Level

• The Service is provided as available
• We do not guarantee uninterrupted or error-free operation
• Maintenance, updates, or external factors may cause downtime

13. Limitation of Liability (Germany/EU compliant)

We are liable only in cases of:

• Intentional misconduct
• Gross negligence
• Injury to life, body, or health

For slight negligence, we are liable only for breach of essential contractual obligations (cardinal duties), limited to foreseeable damages.

We are NOT liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• AI-generated errors or decisions
• Third-party service failures

14. Indemnification

You agree to indemnify and hold harmless WonderCall from any claims arising from:

• Your use of the Service
• Violations of law
• Improper or unlawful calls

15. Termination

You may stop using the Service at any time.

We may suspend or terminate your account if:

• You violate these Terms
• You misuse the Service
• Payment obligations are not met

16. Changes to the Terms

We may update these Terms at any time.

Continued use of the Service after updates constitutes acceptance.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Germany.

Jurisdiction is the registered seat of BILIN GmbH, unless mandatory law provides otherwise.

18. Contact

For questions regarding these Terms:

contact@wondercall.ai